legal

City of London Solicitors is the trading name of CLS Solicitors Ltd. Registered office is Sutherland House, 3 Lloyds Avenue, London EC3N 3DS. Company Reg. No. 13694633. Authorised & Regulated by the Solicitors Regulation Authority SRA No. 833586.  VAT Number 413895284.

Accuracy of website content

While we work hard to ensure the Information is considered to be true and correct on this site and up-to-date., changes in circumstances after the time of publication may impact on the accuracy of the Information. City of London Solicitors is not in any way liable for the accuracy of any information interpreted by a user. The content in this site is designed to be helpful, it is not legal advice. We therefore disclaim all liability for your use of the information on this site.

Cyber crime and scams

Cybercrime is criminal activity that either targets or uses a computer, a computer network or a networked device. Most, but not all, cybercrime is committed by cybercriminals or hackers who want to make money. Cybercrime is carried out by individuals or organisations.

A scam is a deceptive scheme or trick used to cheat someone out of something, especially money. Scam is also a verb meaning to cheat someone in such a way. Example: Banks will never call you asking for your credit card number or national insurance number over the phone.

Scammers can make messages look real. Even if you’ve previously received legitimate SMS messages from the same number, don’t assume all following messages are real. Scammers can ‘spoof’ real phone numbers or email addresses, to make it appear that they come from your actual bank or another legitimate contact.

Scammers try to create a sense of urgency to encourage you to do something quickly. Don’t rush — take the time to do your research and consider whether a website is real.

Scammers send e mails which may look genuine but are asking you to send money to a fraudulent account, it is essential that you call your Solicitor on a number you have used before, to verify bank details before transferring any funds.

Action Fraud is the UK’s national reporting centre for fraud and cyber crime where you should report fraud if you have been scammed, defrauded or experienced cyber crime. If you have been a victim of a scam, please report via https:/ www.actionfraud.police.uk/. City of London Solicitors will always report all incidents of scams and identity fraud to the Solicitors Regulation Authority.

You can find more information about current frauds, cyber crime and scams involving laywers on the Solicitors Regulation Authority website https:/ www.sra.org.uk/consumers/scam- alerts/scam-alerts.page

Complaints

We are committed to providing you with the highest standard of service and your feedback is important to us. However, if you are dissatisfied, you should contact us and let us know as soon as possible. Please email Nazia Munir at nazia@clssolicitors.com who will investigate the matter and provide a written response.

We aspire to resolve any issues in a timely manner, however if you have allowed us time (usually at least 8 weeks) to try to resolve the problem and you remain unhappy, you may be entitled to complain to the Legal Ombudsman. Their contact details are:

Legal Ombudsman PO Box 6806

Wolverhampton WV1 9WJ

Tel: 0300 555 0333

www.legalombudsman.org.uk enquiries@legalombudsman.org.uk

The Ombudsman will usually expect you to allow us at least 8 weeks to resolve the matter. The time limit for referral of complaints to the Ombudsman is six months from the date of our final response to your complaint. Please see www.legalombudsman.org.uk for further information.